Service Concept

Zoomlion Agriculture Machinery Co., Ltd. is the main body responsible for Zoomlion’s agriculture machinery business. 
It adheres to the operation and development concept of 
"integration, whole-process, globalization and whole value chain” 
to serve agriculture, rural areas and farmers,
 and takes root in China and radiates to the world based on the agricultural machinery. 
Adhering to the service concept of “Being with you”, 
Zoomlion Agriculture Machinery Co., Ltd. 
takes customer satisfaction as its mission to provide customers with efficient, 
professional and standardized services.

zhonglian

Efficient

Response ASAP,

 arrive at site ASAP,

and solve problems ASAP

zhonglian

Professional

Professional personnel,

professional services, 
and professional training

zhonglian

Efficient

Response ASAP,

 arrive at site ASAP,

and solve problems ASAP

After-sales Services System

Information System

Zoomlion Agriculture Machinery connects dealers and end users by building an after-sales information system, providing multiple services and query functions online to improve the efficiency of after-sales services.

Dealer Service System

1

ZOOMLION FACTORY

图片名称
Dealer Service System

2

Dealer Service System

● Service Modules -DI, RI, TSI -Service fee settlement (working hours, parts, labor costs)

● Issuance and settlement of technical transformation tasks

● Online Support Module

● Parts Order Module (inventory, price, logistics progress, order inquiry)

● User Order Dispatch Module

● Electronic Catalog

● Knowledge Base

End Users-ZOOMLINK

● Repair requests (submitting orders, real-time evaluation)

● Fault inquiry and consultation

● Maintenance outlets

● Technical database

● Parts inquiry

● Marketing information push